Support

Our Service and Support organization is fully committed to one goal: making your Concert implementation a success. We offer you a comprehensive package of services to help you deploy, maintain and expand your application. We offer several levels of technical support to match your needs:

Standard Enterprise Support : Direct access to specially trained engineers through our technical support telephone:

• 8X5 Round the year support
• Submission of Tickets
• Software and Utility Upgrade
• Latest Online documentation downloads
• Technical FAQ Knowledgebase searches

Gold Enterprise Support : Standard Enterprise Support Plus support with additional:

• 24X5 around the year cell phone support
• Named Technical Contact

On-Site Support: Our highest level of support features responsive on-site service for Standard or Gold members from our specially trained technical support engineers at “per incident” charge.

Training

We provide a comprehensive education programs to help our clients and partners master the capabilities of the Concert Suite. Training sessions are conducted at our corporate headquarters in Atlanta, Georgia or on-site at customer and partner locations as well as via the world wide web.

Our training programs are conducted by Synapse Analytics industry professionals. Just like the Concert Suite, our training sessions are fully customized along your application to meet your objectives. Training is an integral part of our implementation process, and allows our clients to manage their application as internal needs change. Our training sessions are primarily divided into the user level application training and the administration training module.